Cancelling and changing

If you cancel, you pay a fixed percentage of the agreed hire price:

• More than 3 months before departure: 15%
• Between 3 and 2 months before departure: 50%
• Between 2 months and 1 month before departure: 75%
• Less than 1 month before departure, on the day of departure or later: 100%

We recommend taking out cancellation insurance. That way you're protected against unexpected situations that stop you from going. 

Changing dates isn't always possible, but we're happy to think along with you about the options. We always do this in consultation with the boat owner. 

Occasionally a boat is unexpectedly unavailable. For example, because of serious damage caused by previous hirers or a technical fault that means we can't guarantee safety. In that case, we'll contact you straight away and take the following steps:

1. We'll let you know as soon as possible and discuss whether you're open to an alternative or a different date on the same boat.

2. Would you like to go out on the water on the agreed date? Then we'll actively look for a comparable boat that's available at that time.

3. No suitable alternative available? Then we'll cancel the booking free of charge.